Frequently asked questions
Frequently asked questions
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Q: Do I need to create an account?
Q: Do I need to create an account?
A: No. The app works completely anonymously. No sign-up, no email, no password. Just download and go.
Q: Does the app track my location?
Q: Does the app track my location?
A: No. The app detects when you are near a port of entry to start the timer, but your location is never saved or sent to our servers. Ever.
Q: What data do you collect?
Q: What data do you collect?
A: Only the time you spent in line — nothing else. No name, no location, no device ID. Just an anonymous wait time contributed to the community.
Q: How accurate are the wait times?
Q: How accurate are the wait times?
A: The more people use the app, the more accurate it gets. Every crossing you complete makes the data better for everyone behind you.
Q: Which border crossings does it cover?
Q: Which border crossings does it cover?
A: Currently we cover all major crossings between Ciudad Juárez and El Paso — Bridge of the Americas, Zaragoza, and Paso del Norte.
Q: Is the app free?
Q: Is the app free?
A: Yes. We run ads to mantain the service free.
Q: How does the app know when I’m in line?
Q: How does the app know when I’m in line?
A: The app uses smart detection to recognize when you’re approaching a port of entry and starts timing automatically — no tapping required.
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